VOLTARA is an online retailer selling to consumers in the United Kingdom. Business contact email: our contact form. Last updated: July 2026.
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel most online orders within 14 days of receiving your goods, for any reason. You then have a further 14 days to return the item. To cancel, email us at our contact form with your order number.
Our 30-day returns promise
On top of your legal rights, we offer easy 30-day returns. Items should be returned unused and in their original packaging where possible. Return postage for unwanted items is the customer’s responsibility unless the item is faulty.
Faulty or incorrect items
Under the Consumer Rights Act 2015, if an item is faulty, not as described or not fit for purpose, you are entitled to a remedy. If you tell us within 30 days of delivery you can request a full refund; after that you may be entitled to a repair or replacement. We cover return postage for faulty items.
How to return
- Email our contact form with your order number and reason.
- We will confirm the return address and next steps.
- Send the item back using a tracked service where possible.
Refunds
Once we receive and check your return, we will refund you within 14 days using your original payment method. For cancellations under the 14-day right, we refund the price plus standard outbound delivery.
Exceptions
Some items may be excluded from the standard right to cancel where allowed by law (for example sealed audio/hygiene products once unsealed). Your statutory rights are not affected.