Last updated: July 2026. These terms apply to all orders placed with VOLTARA.
About us
VOLTARA is an online retailer selling to consumers in the United Kingdom. You can contact us through our contact page.
Placing an order
When you place an order you are making an offer to buy. A contract is formed only when we send you a dispatch confirmation. If we cannot fulfil an order — for example if an item is unavailable or has been mispriced — we will tell you and refund any payment in full.
Prices
All prices are shown in pounds sterling and include VAT where applicable. Delivery is free to mainland UK addresses. We take reasonable care with pricing, but if an obvious error is found we will contact you before dispatch.
Delivery
Orders typically arrive within 7–9 days. See our Shipping & Delivery page. Under the Consumer Contracts Regulations 2013, if we fail to deliver within 30 days you may cancel and receive a full refund.
Cancellations and returns
You have a 14-day right to cancel and a 30-day returns promise from us. Full detail is on our Returns & Refunds page.
Faulty goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a remedy. Nothing in these terms affects your statutory rights.
Warranty
Products carry a 12-month warranty against manufacturing defects. This is in addition to, and does not replace, your legal rights.
Liability
We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under UK law.
Governing law
These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales.